Shipping policy

KRONAVIAN ships products to customers in selected countries worldwide.

Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Processing may take longer during periods of high order volume, holidays, supplier delays, or circumstances outside our reasonable control.

Delivery Times

Estimated delivery times vary depending on the destination, shipping method, supplier, carrier, and customs processing.

Typical international delivery may take approximately 7–20 business days after processing.

Delivery times are estimates and are not guaranteed.

Some destinations may require additional time.

Tracking

Where available, a tracking number will be provided after your order has been shipped and tracking information becomes available.

Tracking information may take some time to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.

KRONAVIAN does not control customs clearance times or customs charges.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply before a reshipment can be arranged.

Delays and Lost Packages

Shipping delays may occur because of customs, carrier disruptions, weather, operational issues, or other circumstances outside our reasonable control.

If tracking indicates that a package has been delivered but you have not received it, contact us at kronavian@gmail.com so we can review the situation.

Contact

For shipping questions:

Email: kronavian@gmail.com

Please include your order number when contacting us about an existing order.